Offboarding

Release Holds before uninstalling.

Shopify revokes an app's token immediately on uninstall. PackLock cannot release anything after that point.

Observed platform behavior: PackLock Holds can remain on orders after uninstall. They do not automatically release within 24 hours. A merchant can still release each Hold from Shopify admin.

Recommended path

  1. Open PackLock in Shopify admin.
  2. Open Settings.
  3. Select Pause and release all PackLock Holds.
  4. Confirm the released count and resolve any listed failures.
  5. Only then uninstall PackLock from Shopify Settings.

If PackLock is already uninstalled

For each order that still shows On hold:

  1. Open the order in Shopify admin.
  2. Open the On hold card. The PackLock reason remains visible.
  3. Select Release hold and confirm.

This merchant release was tested successfully on orphaned Holds after uninstall. Contact andrew@b4sed.dev if the native action returns an error.

Completion Markers

The packlock-checked order tag is a historical record and remains after uninstall. You can filter and bulk-remove it in Shopify admin. PackLock app data is retained only for reinstall recovery until Shopify sends the required shop-redact request, when it is deleted.